JAG Precision Dealer RMA Policy
(1) Applied to all dealers. No exception.
(2) You must process JAG RMA system and receive authorization from us before returning to us. 
(3) All RMA is not FREE, even it is under warranty.

Conditions:
(1) Warranty: We will provide 10 days warranty for brand new products (from retailers to end users, based on dealers original invoice.)
a. Everything must process through our RMA system. No exception.
b. Dealers must inspect defective items before ship back to us. If we find out any tool mark or missing component, we will not honor the warranty. Return merchantdise must be in brand new condition without any scratch. Also, return merchandises must come with original box and original materials.
c. End users or dealers must provide original invoice and dealers need to ship it back to us with defective item.
d. Return shipment must includes:
---1. Original Invoice from dealer,
---2. Pring out materials from RMA system (received from RMA system email)
---3. Sshipping label with RMA number on it
e. If your return merchandise fail to qualified our RMA policy, we will charge you accordingly.
f. Local dealers may return and pick up return merchandise in our store front but we may charge you accordingly on each item.
g. View all steps on our RMA system

(2) Defective merchandise: If your defective item is not under the warranty, we will still try to help you to fix it.
Please process it on our RMA system and we will give you a price quoatation.

-- Go to JAG RMA System now
-- Track your RMA status here


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All Steps on RMA system:
(1) Fill out your RMA info
(2) Wait for our inspection in 2 days by email.
(3) Qualified or Not qualified or quote you estimated the repair cost.
(4) Email you Return Shipping Label (no postage) and other materials.
(5) Ship defective item to us, Materials which emailed to you, Original dealers invoice (You must use the shipping method with tracking number. We will not responsible for missing item during the shipment.)
(6) Once we receive it, we will update RMA system and you can always check the current status.
(7) We will ship your item back to you once it is done.